Connect with diners at every step of the journey

Resources to help you tackle the industry’s newest challenges

Guidance	Industry Aid
Data & Insights	Inspiration

Highlight of the month

The latest data and insights reveal diners don’t search for restaurants and book tables the way they used to

No matter what you encounter, get the insights, inspiration, and tools to help you succeed

Make sure your reservations links are on your website, social accounts, and more.
Capture the attention of hungry guests by offering a waitlist online.
Adjust floor plans and shift settings on the fly to ensure successful service at any volume.
Get in more turns—and set guest expectations—with dining time limits.
Connect your POS to OpenTable so you can keep track of menu preferences and revenue.
Send guests updates via the Newsfeed when your restaurant starts offering takeout, launches an experience, and more.

Learn how OpenTable shows restaurants to diners

Effective, low-cost ways to get yourself on people’s radar again (or for the first time)

Popular tools to help you improve efficiency

Go the extra mile on your OpenTable profile—update menus, takeout, experiences, and delivery availability, select applicable cuisine types, and upload photos.
Add outdoor tables to your floor plan and take advantage of everyone’s love of outdoor dining.
Update your safety precautions so guests know what to expect, including whether proof of vaccination is required to dine indoors.
Customize booking confirmations to communicate with guests before every reservation and remind them of any dining mandates that must be followed.
Avoid surprises upon arrival—use Direct Messaging to confirm reservation details with your guests ahead of time.

Let guests know what measures you’re taking, as well as what mandates are in place

Communicate directly with guests before and after their visit

Your profile is your first impression—get inspired by these great examples and make the most of it

A toolbox of effective strategies for minimizing empty seats

The latest OpenTable data about the current state of no-shows

See OpenTable’s new campaign to encourage diners to show up for their reservations

Prepare your teams for service so they know exactly who is coming through the door with detailed pre-shift reports and robust guest profiles.
Enable auto-table statusing with POS integration to free up server’s time to spend more time with guests
Review and fine-tune turn times to seat more people as you staff up
Use QR codes for contact-free sharing of menus, safety precautions, contact tracing surveys, and more.
See how neighboring restaurants are doing with benchmark reporting.

A guide packed with actionable tips and advice from operators for hiring in this competitive labor market

Strategies to help you offer great guest experiences even with a sub-optimal headcount

As contactless ordering and payments become the way of the future, find ways to make QR codes work for you

Stand out with Experiences—offer special menus, live music, one-time events and more.
Turn up the charm and recognize guest loyalty with unique moments that keep them coming back.
Use custom post-dining surveys to collect guest feedback and understand what’s working—and what’s not.
Use tailored guest emails to stay connected beyond the four walls of your restaurant.