Never miss an opportunity to engage with diner feedback
Aggregate and
manage reviews
Get actionable,
relevant feedback
Analyze insights and
uncover opportunities
Aggregate and manage reviews
No more hunting down guest feedback—collect and manage all your reviews in one place.
- Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
- Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
- Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
- Tap into branded post-dining surveys to get direct diner feedback
- Customize surveys to get specific feedback and confirm areas of opportunity
- Get notified of negative feedback as soon as possible with negative feedback alerts
Analyze insights and uncover new opportunities
Take action on insights that tell you how you’re doing, so you can optimize your business.
- Compare your reviews to regional averages and industry leaders with benchmark analysis
- Search and identify all reviews that include specific terms of interest with keyword analysis
- Convert feedback into ratings with sentiment analysis in key categories like food, service, and value
Having a software that aggregates all our reviews together in one place is not only a time saver, but it also helps us to easily identify trends, highlight what we’re doing well, and call out areas that need more work or attention to detail.
Meaghan O’Shea, Marketing Director
Farmers Restaurant Group, Washington, D.C.
Find the plan that’s right for you
Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one place
Core
Basic features, with the added ability to maximize your seatings, automate table statusing, and more
Pro
All Basic and Core features, plus relationship management to help create regulars and drive loyalty