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- Restaurant reservation software
- Digital marketing solutions
- Restaurant table management
- Online ordering for restaurants
- Experiences
- Reputation and reviews
- Relationship management
- OpenTable integrations
- For restaurants
- For restaurant groups
- For bars and wineries
- For hotels and casinos
- Robust reporting and insights
- The largest diner network
- The best customer service
- View plans and pricing
Reputation matters—control yours
Put your best foot forward with reputation management tools that let you control each and every guest’s experience.
Never miss an opportunity to engage with diner feedback
Aggregate and
manage reviews
Get actionable,
relevant feedback
Analyze insights and
uncover opportunitiesAggregate and manage reviews
No more hunting down guest feedback—collect and manage all your reviews in one place.
- Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
- Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
- Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
- Tap into branded post-dining surveys to get direct diner feedback
- Customize surveys to get specific feedback and confirm areas of opportunity
- Get notified of negative feedback as soon as possible with negative feedback alerts
Analyze insights and uncover new opportunities
Take action on insights that tell you how you’re doing, so you can optimize your business.
- Compare your reviews to regional averages and industry leaders with benchmark analysis
- Search and identify all reviews that include specific terms of interest with keyword analysis
- Convert feedback into ratings with sentiment analysis in key categories like food, service, and value
Having a software that aggregates all our reviews together in one place is not only a time saver, but it also helps us to easily identify trends, highlight what we’re doing well, and call out areas that need more work or attention to detail.
Meaghan O’Shea, Marketing Director
Farmers Restaurant Group, Washington, D.C.
Find the plan that’s right for you
Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one placeCore
Basic features, with the added ability to maximize your seatings, automate table statusing, and morePro
All Basic and Core features, plus relationship management to help create regulars and drive loyaltyView plans and pricing
SolutionsWhy OpenTableAlso Included
Break out the mistletoe
It’s the busy season for restaurants. Get the numbers you need to know for your restaurant to make the most of the season.
24/7 bookability for guests through your digital properties, OpenTable, and our 300+ affiliate partners.
Individual guest profiles with tagged diner preferences and notes.
Individual, customizable tool for restaurants to manage their presence on OpenTable, enabling diners to book and learn vital information (location, menu, photos) about your restaurant.
Gain visibility for your restaurant with digital advertising in front of our diner network of millions.
Aggregate, manage and analyze your reviews in one place across the most popular review sites and custom post-dining surveys.
Make custom surveys available to your guests and get direct feedback about their experience to take action on with your team.
Accept online orders and pay at the table as well as for takeout and delivery.
Automatically generate robust, individual guest profiles to better understand preferences and meet their needs.
Get an objective, holistic view of each server’s overall performance in terms feedback, cover, and check averages.
Get in touch and stay in touch with guests about their visit from one central place the whole team can consult.
Aggregate, manage and analyze your reviews across the most popular review sites in one place and create custom post-dining surveys.
A network cover is a cover in a reservation booked through the OpenTable website or app. Each seated guest in a party is a cover, so a party of four is four covers. With OpenTable, you get access to a network of millions and only pay for seated diners, never for no-shows or cancellations.
Offer waitlist in-house or online, and easily manage the door with wait quote suggestions and table-ready texting.
Identify and recognize guests according to their behavior and preferences, from average spend to most ordered items.
Trigger automated emails based on guest visit preferences and measure your ROI with campaign performance tracking.
Connect your POS with OpenTable so you can keep track of revenue, get order insights, and enable auto-table statusing to speed up turn times and seat more guests.
Offer, manage, and sell a full range of customized dining experiences, like tastings, classes, and special menus, all in one place.
Snag last-minute bookings and avoid double or overbooking with reservation inventory that is always up-to-date and available.
Custom tailored for your restaurant, robust inventory settings help you maximize your books and control the flow of your dining room.
Maximize seatings and streamline service with smart table assignments and server section management.