Reputation matters—control yours

Put your best foot forward with reputation management tools that let you control each and every guest’s experience.

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Never miss an opportunity to engage with diner feedback

manage
Aggregate and
manage reviews

actionable
Get actionable,
relevant feedback

coffee
Analyze insights and
uncover opportunities

Aggregate and manage reviews

No more hunting down guest feedback—collect and manage all your reviews in one place.

  • Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
  • Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
  • Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback
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steakhouse

Get actionable, relevant feedback

Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.

  • Tap into branded post-dining surveys to get direct diner feedback
  • Customize surveys to get specific feedback and confirm areas of opportunity
  • Get notified of negative feedback as soon as possible with negative feedback alerts

Analyze insights and uncover new opportunities

Take action on insights that tell you how you’re doing, so you can optimize your business.

  • Compare your reviews to regional averages and industry leaders with benchmark analysis
  • Search and identify all reviews that include specific terms of interest with keyword analysis
  • Convert feedback into ratings with sentiment analysis in key categories like food, service, and value
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Having a software that aggregates all our reviews together in one place is not only a time saver, but it also helps us to easily identify trends, highlight what we’re doing well, and call out areas that need more work or attention to detail.

Meaghan O’Shea, Marketing Director
Farmers Restaurant Group, Washington, D.C.

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Find the plan that’s right for you

Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one place

Core
Basic features, with the added ability to maximize your seatings, automate table statusing, and more

Pro
All Basic and Core features, plus relationship management to help create regulars and drive loyalty

View plans and pricing

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