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- Restaurant reservation software
- Digital marketing solutions
- Restaurant table management
- Online ordering for restaurants
- Experiences
- Reputation and reviews
- Relationship management
- OpenTable integrations
Grow your guest relationships
Turn first-timers into regulars, and regulars into VIPs with tools to recognize and reward loyalty.
Offer the best hospitality possible with our relationship management solutions
Engage guests with
tailored communications
Surprise and
delight guests
Measure server
performanceEngage guests with tailored communications
Send the right message at the right time and always keep your restaurant top-of mind.
- Connect directly through custom, automated emails to guests
- Segment your audiences and dynamically update your email list based on diner behavior
- Track the full ROI, including revenue and covers generated from your email campaigns
Surprise and delight guests
Personalize your guest experience with a deep understanding of their preferences and dining history.
- Keep tabs on VIPs, influencers, and top spenders before they walk in the door with detailed pre-shift reports
- Tag guest preferences and add profile notes (accessible across iPad and iPhone apps)
- Create automated guest profiles and build guest reports based on visit, spend, feedback history, preferences, and more
Measure server performance to crush it
Use insights and performance analytics to better understand and optimize your business.
- Measure your team’s performance with scorecards that show servers’ ratings, direct from guest feedback
- Access average coverage and review benchmarks from other similar restaurants
- Get a deep understanding of who’s coming in with easy-to-access weekly guest reports
OpenTable provides us with resources to personalize service for our guests. We have information on who they are, what they like, dislike, special occasions, and that helps us to deliver the experience we strive to.
Ralph Brennan, Owner and Operator
Ralph Brennan Restaurant Group, New Orleans, LA
Find the plan that’s right for you
Basic
Access OpenTable’s global diner network and manage your restaurant’s reputation all in one placeCore
Basic features, with the added ability to maximize your seatings, automate table statusing, and morePro
All Basic and Core features, plus relationship management to help create regulars and drive loyaltyView plans and pricing
Also Included
Hungry for numbers?
People are on the go and visiting restaurants. Get the numbers you need to know for your restaurant to thrive.
24/7 bookability for guests through your digital properties, OpenTable, and our 300+ affiliate partners.
Individual guest profiles with tagged diner preferences and notes.
Individual, customizable tool for restaurants to manage their presence on OpenTable, enabling diners to book and learn vital information (location, menu, photos) about your restaurant.
Gain visibility for your restaurant with digital advertising in front of our diner network of millions.
Aggregate, manage and analyze your reviews in one place across the most popular review sites and custom post-dining surveys.
Make custom surveys available to your guests and get direct feedback about their experience to take action on with your team.
Accept online orders and pay at the table as well as for takeout and delivery.
Automatically generate robust, individual guest profiles to better understand preferences and meet their needs.
Get an objective, holistic view of each server’s overall performance in terms feedback, cover, and check averages.
Get in touch and stay in touch with guests about their visit from one central place the whole team can consult.
Aggregate, manage and analyze your reviews across the most popular review sites in one place and create custom post-dining surveys.
A network cover is a cover in a reservation booked through the OpenTable website or app. Each seated guest in a party is a cover, so a party of four is four covers. With OpenTable, you get access to a network of millions and only pay for seated diners, never for no-shows or cancellations.
Offer waitlist in-house or online, and easily manage the door with wait quote suggestions and table-ready texting.
Identify and recognize guests according to their behavior and preferences, from average spend to most ordered items.
Trigger automated emails based on guest visit preferences and measure your ROI with campaign performance tracking.
Connect your POS with OpenTable so you can keep track of revenue, get order insights, and enable auto-table statusing to speed up turn times and seat more guests.
Offer, manage, and sell a full range of customized dining experiences, like tastings, classes, and special menus, all in one place.
Snag last-minute bookings and avoid double or overbooking with reservation inventory that is always up-to-date and available.
Custom tailored for your restaurant, robust inventory settings help you maximize your books and control the flow of your dining room.
Maximize seatings and streamline service with smart table assignments and server section management.