Restaurant Direct Messaging System

Communicate one-on-one with guests before they step into your restaurant.

Reach guests wherever they are with direct messaging

Communicate one-on-one with guests before they step into your restaurant.

Stay in touch with guests on-the-go

Build stronger connections that keep guests coming back with our customer messaging platform

Guest messages

Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind.

Reminder notifications

Reach guests right in OpenTable, with reservation reminder notifications also sent to guests via email and/or app push notifications.

More exposure

Get more exposure when your experience is featured in OpenTable lists and collections

One easy place for all of your messages

Prepare for shifts, track cancellations, and prevent no-shows

One easy place for all of your messages

Prepare for shifts, track cancellations, and prevent no-shows

Dedicated inbox

Centrally manage all messages with a dedicated inbox and clear notifications so you can always connect directly with guests, even during times when a phone call isn’t possible

Stay connected

Manage from anywhere, with access to Direct Messaging on Web and iPad, so your front and back of house teams can stay connected with guests.

Message statuses

Keep your team organized with message statuses to differentiate between new, in progress, or complete conversations.

Learn more about restaurant direct messaging

Make meaningful connections with your guests using OpenTable’s Restaurant direct messaging system. Explore our related blog posts for expert insights on optimizing restaurant-to-guest messaging and elevating your customer engagement strategy.

Operations

Now serving: Direct messaging, a simpler way to talk to guests

OpenTable constantly innovates to respond to restaurant needs. Here’s a look behind the scenes about how we built our direct messaging feature to help restaurants.

Hospitality

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Hospitality

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