Service is your bread and butter—build strong guest relationships at every touch and turn.

How Ben’s Friends combats addiction in the hospitality industry

Learn how you can provide addiction support in your own community with these tips from Ben’s Friends.
A restaurant guest tracks points earned from her latest purchase on a next-gen loyalty app

Understanding next generation loyalty for restaurants in 2023

Learn what people mean when they discuss next gen loyalty for restaurants and how you can put data, technology, and personalized hospitality to work.
Image depicts a restaurant worker behind the counter.

What does hospitality mean for restaurants in 2023?

Find out what kind of hospitality guests expect from restaurants today. Learn how the meaning of the word hospitality has changed and evolved in recent years.
A server brings guests seated in a restaurant a round of drinks

What is a loyalty program, and how can it work for your restaurant?

Learn about the different types of customer loyalty programs restaurants use to reward regulars. Find out how loyalty programs attract new guests and make them loyal for life.
Restaurants workers happily collaborating over the stove in a professional kitchen

How to teach empathy to restaurant teams for better hospitality

Learn how teaching empathy in your restaurant can create a more positive work culture, make guests happier, and boost revenues with our guide.
Image depicts a service worker talking to two guests

How to handle restaurant complaints and turn them into hospitality wins

Learn how to deal with common complaints from restaurant guests with our step-by-step guide, including solutions and sample responses.
Hospitality trends in action: A customer pays at the table thanks to a handheld POS and digital ordering.

Hospitality trends restaurants should know in 2024

Get up to speed on hospitality trends, including restaurant tech, sustainability, guest preferences, and more in our guide.
Restaurateur Ellen Yin speaks with Andrew Zimmerman at the Philly Chef Conference

A whole new take on hospitality from Philly Chef Con 2023

Learn how top restaurant owners hold on to staff and attract guests by expanding the definition of hospitality in a surprising new way.
Restaurant service in action: A server brings a table of happy guests their order from the kitchen.

Restaurant service: What it takes to knock it out of the park in 2023

Elevate your restaurant service game with these tips. Discover how to create a memorable dining experience that keeps guests coming back for more.