We at OpenTable are excited to announce a new partnership that’s bringing mobile payments to more restaurants and diners than ever before!
We’ve integrated our OpenTable Payments feature with NCR’s Aloha point-of-sale solution, so our payments product will soon be available to all NCR Aloha customers. It’s a win-win for both sides of the dining equation, as NCR Hospitality President Paul Langenbahn explains: “Consumers can take action and pay when they want instead of waiting, while restaurants can drive loyalty and engagement.”
We’ve been working with District restaurant in San Francisco since April to pilot the integration. Says co-owner Jon D’Angelica: “We’re always looking for ways to improve communication flow between our guests and their server, and we feel enabling them to pay on their smartphones will help do this and create a better customer experience at District.”
Tomer Molovinsky, our marketing lead for OpenTable Payments, went to District last night to try out the new payments integration (and enjoy a great meal, of course). Here’s a step-by-step look at what he experienced as a guest:
After booking the reservation on OpenTable, he received a text message reminder of the upcoming reservation.
Using the time and date information associated with the reservation, our app prompted him to view his check and pay with OpenTable.
Here, he was able to see a line-item check and easily add a tip for the server.
He selected a 20% tip and swiped to pay.
After swiping, our system gave him the option of paying with OpenTable or proceeding with the standard payment process. (He had previously entered his credit card information in the app.)
A confirmation screen showed him the payment went through successfully. Voila!
OpenTable emailed him a receipt for his records and asked him for feedback on his OpenTable Payments experience.
Why Mobile Payments?
According to reports, nearly half of restaurateurs plan to install customer-facing payment mechanisms in the next couple of years, and by 2016 the global payment market will encompass 448 million users with a transaction volume of $617 billion. Plus, the demand for mobile restaurant payments is definitely there on the guest side. 98% of 18-34 year olds who have ever paid a restaurant bill on a mobile phone said they’d likely do it again.
As a restaurateur, not dealing with credit cards during peak hours means your staff can spend more time with your guests and deliver a better hospitality experience overall.
How Pay with OpenTable Works
A guest books a reservation at a participating restaurant via OpenTable and launches the app during the meal. Once you’ve seated the guests, you manage the check from your POS, as you always do. If guests choose to pay with OpenTable, they add a tip and authorize payment, and you see it on the POS. Guests simply get up and go whenever they’re ready, which improves their dining experience and allows faster turn times for restaurants.