Diner Insights: How people feel about eating out again

As restaurant operators navigate the coronavirus pandemic, they need to understand how diners are feeling and anticipate their changing behaviors. How confident do people feel about heading back to restaurants? What safety measures do they want restaurants to take? How have their dining and spending habits changed? 

In July 2020, we asked over 3,300 diners on the OpenTable network across the U.S. and Canada to share feedback in our second COVID-19 Diner Survey, which follows the first questionnaire we fielded in April 2020, when the majority of diners were still sheltering in place. Now, as some markets have reopened and people venture out again, we’re sharing actionable, up-to-date insights, OpenTable data, and practical tips to guide your road to recovery. Get the full report.

Get more insights in the full report

Download the full report to get all of the diner insights from this July 2020 survey and metro-level stats, see OpenTable data, and receive practical tips for your restaurant. 

  • How far in advance are people booking reservations?
  • How is diner spend changing?
  • What surcharges are people willing to pay?
  • How frequently are people ordering takeout and delivery?
  • What steps can restaurants take to make diners feel safe?

*Source: 3,393 people on the OpenTable network in the US and Canada responded to this diner survey between July 17, 2020 to July 29, 2020. “Pre-COVID” or “Before COVID” refers to the period prior to the announcement of governmental restrictions such as shelter in place, around March 2020. 

OpenTable is here to help you get back on your feet and to make sure people rediscover their love of dining with you. Receive waived subscription fees and cover fees through the end of 2020. Learn more at https://restaurant.opentable.com.

10 things you need to know before starting a restaurant remodel

10 things you need to know before starting a restaurant remodel

If your restaurant has been open for 10 years and business is good, that’s something to celebrate. But at some...
Olivia Terenzio
How to Raise Funds for Your Restaurant

How to Raise Funds for Your Restaurant

Few aspiring restaurateurs have the cash on hand to get their dream off the ground. That’s where investors come in....
Alison Arth
Hospitality in real life: How to make every guest feel like a VIP

Hospitality in real life: How to make every guest feel like a VIP

We all know that hospitality is the key to success in the restaurant industry—not just getting butts in seats, but...
Olivia Terenzio
Q&A's See all
How The Anchovy Bar creates unique experiences through chef, brewery, and winery collaborations

How The Anchovy Bar creates unique experiences through chef, brewery, and winery collaborations

Born from the team behind State Bird Provisions and The Progress, The Anchovy Bar stands out for its focus on...
Joy Manning
How Uni Restaurant in Boston is stepping into the future with OpenTable

How Uni Restaurant in Boston is stepping into the future with OpenTable

With varying degrees of caution, people have returned to restaurants. Many vaccinated diners feel more at ease meeting for dinner...
Joy Manning