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A 12-course feast of new features
OpenTable Feature Drop: January 2023
First up: 3 new features help ensure your most valuable guests always feel the love
ACCESS RULES
Give guests the VIP treatment
Strengthen connections with your most valued guests by giving them exclusive access to tables when they want them most, be it weekends, holidays, or special events.
REAL-TIME GUEST SPEND ALERTS
Spot big spenders in the wild
Get an alert when a table hits a spending threshold so you can reward them on the spot, lavish them with table touches, and win fans for life.
AUTOMATED GUEST TAGS
Recognize regulars at a glance
Create rules to automatically tag your most frequent guests and biggest spenders to grab every opportunity to provide personalized hospitality.
First up: 3 new features help ensure your most valuable guests always feel the love
ACCESS RULES
Give guests the VIP treatment
Strengthen connections with your most valued guests by giving them exclusive access to tables when they want them most, be it weekends, holidays, or special events.
REAL-TIME GUEST SPEND ALERTS
Spot big spenders in the wild
Get an alert when a table hits a spending threshold so you can reward them on the spot, lavish them with table touches, and win fans for life.
AUTOMATED GUEST TAGS
Recognize regulars at a glance
Create rules to automatically tag your most frequent guests and biggest spenders to grab every opportunity to provide personalized hospitality.
“I want to be able to tell guests, ‘We appreciate you and the relationship you’ve cultivated with our team’. Offering them access to tables normally unavailable online would be a great way to acknowledge that relationship while improving our efficiency in the office.”
Caitlin Donahue, GM
The Progress, San Francisco CA“I want to be able to tell guests, ‘We appreciate you and the relationship you’ve cultivated with our team’. Offering them access to tables normally unavailable online would be a great way to acknowledge that relationship while improving our efficiency in the office.”
Caitlin Donahue, GM
The Progress, San Francisco CA
Next up: maximize shifts with 3 new features for even smoother operations
FLOOR PLAN ON THE IPHONE
Ultimate restaurant management app
Keep on top of the dining room, team, and guests on the go. View the floor plan, seat a VIP, and more from your iPhone wherever you are.
TURN TIMES BY TIME PERIOD
Get more precise with turn times
Adjust turn-times within a single shift to maximize seatings, eliminate lulls, and drive more revenue.
BOOKING DEPOSITS
Get guests, not ghosts
Encourage guests to honor their reservations and cut down on no-shows with a customizable deposit policy that works for you and them.
Next up: maximize shifts with 3 new features for even smoother operations
FLOOR PLAN ON THE IPHONE
Ultimate restaurant management app
Keep on top of the dining room, team, and guests on the go. View the floor plan, seat a VIP, and more from your iPhone wherever you are.
TURN TIMES BY TIME PERIOD
Get more precise with turn times
Adjust turn-times within a single shift to maximize seatings, eliminate lulls, and drive more revenue.
BOOKING DEPOSITS
Get guests, not ghosts
Encourage guests to honor their reservations and cut down on no-shows with a customizable deposit policy that works for you and them.
“Generally speaking, early diners for dinner and brunch dine faster than guests that come at the peak hours. Having different turn times for different parts of the shift enhances our ability to keep the restaurant full earlier and longer.”
Dawn Vileno, Managing Partner VP
Farmers Restaurant Group, Washington, D.C.“Generally speaking, early diners for dinner and brunch dine faster than guests that come at the peak hours. Having different turn times for different parts of the shift enhances our ability to keep the restaurant full earlier and longer.”
Dawn Vileno, Managing Partner VP
Farmers Restaurant Group, Washington, D.C.
The kitchen is still open—6 more features to feast on
Affiliated-restaurants in your booking widget
Your reservations widget now surfaces availability to guests at your affiliated restaurants nearby.
Group guest profile merge
Restaurant groups, get more accurate info at your fingertips when you merge duplicate profiles into one complete guest view.
Remove guest profiles
Make the guest database more useful by removing irrelevant and out-of-date guest profiles.
New availability types
Specify how tables should be used and who gets access to them when.
Consistent guest intel
View relationship management notes now in both FOH Guestbook Web and FOH Booking Flow Web so you have a consistent view of your guest.
More POS integrations
Connect spend, guest info, and reservations at no additional cost with new integrations with Agilysys InfoGenesis and Square.
The kitchen is still open—6 more features to feast on
Affiliated-restaurants in your booking widget
Your reservations widget now surfaces availability to guests at your affiliated restaurants nearby.
Group guest profile merge
Restaurant groups, get more accurate info at your fingertips when you merge duplicate profiles into one complete guest view.
Remove guest profiles
Make the guest database more useful by removing irrelevant and out-of-date guest profiles.
New availability types
Specify how tables should be used and who gets access to them when.
Consistent guest intel
View relationship management notes now in both FOH Guestbook Web and FOH Booking Flow Web so you have a consistent view of your guest.
More POS integrations
Connect spend, guest info, and reservations at no additional cost with new integrations with Agilysys InfoGenesis and Square.
Get ready to see what OpenTable can do for your restaurant
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Individual guest profiles with tagged diner preferences and notes.
Individual, customizable tool for restaurants to manage their presence on OpenTable, enabling diners to book and learn vital information (location, menu, photos) about your restaurant.
Gain visibility for your restaurant with digital advertising in front of our diner network of millions.
Aggregate, manage and analyze your reviews in one place across the most popular review sites and custom post-dining surveys.
Make custom surveys available to your guests and get direct feedback about their experience to take action on with your team.
Accept online orders and pay at the table as well as for takeout and delivery.
Automatically generate robust, individual guest profiles to better understand preferences and meet their needs.
Get an objective, holistic view of each server’s overall performance in terms feedback, cover, and check averages.
Get in touch and stay in touch with guests about their visit from one central place the whole team can consult.
Aggregate, manage and analyze your reviews across the most popular review sites in one place and create custom post-dining surveys.
A network cover is a cover in a reservation booked through the OpenTable website or app. Each seated guest in a party is a cover, so a party of four is four covers. With OpenTable, you get access to a network of millions and only pay for seated diners, never for no-shows or cancellations.
Offer waitlist in-house or online, and easily manage the door with wait quote suggestions and table-ready texting.
Identify and recognize guests according to their behavior and preferences, from average spend to most ordered items.
Trigger automated emails based on guest visit preferences and measure your ROI with campaign performance tracking.
Connect your POS with OpenTable so you can keep track of revenue, get order insights, and enable auto-table statusing to speed up turn times and seat more guests.
Offer, manage, and sell a full range of customized dining experiences, like tastings, classes, and special menus, all in one place.
Snag last-minute bookings and avoid double or overbooking with reservation inventory that is always up-to-date and available.
Custom tailored for your restaurant, robust inventory settings help you maximize your books and control the flow of your dining room.
Maximize seatings and streamline service with smart table assignments and server section management.