Looking for the newest ways to uplevel hospitality? Check out our latest Feature Drop.
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A 12-course feast of new features
OpenTable Feature Drop: January 2023
First up: 3 new features help ensure your most valuable guests always feel the love
ACCESS RULES
Give guests the VIP treatment
Strengthen connections with your most valued guests by giving them exclusive access to tables when they want them most, be it weekends, holidays, or special events.
REAL-TIME GUEST SPEND ALERTS
Spot big spenders in the wild
Get an alert when a table hits a spending threshold so you can reward them on the spot, lavish them with table touches, and win fans for life.
AUTOMATED GUEST TAGS
Recognize regulars at a glance
Create rules to automatically tag your most frequent guests and biggest spenders to grab every opportunity to provide personalized hospitality.
First up: 3 new features help ensure your most valuable guests always feel the love
ACCESS RULES
Give guests the VIP treatment
Strengthen connections with your most valued guests by giving them exclusive access to tables when they want them most, be it weekends, holidays, or special events.
REAL-TIME GUEST SPEND ALERTS
Spot big spenders in the wild
Get an alert when a table hits a spending threshold so you can reward them on the spot, lavish them with table touches, and win fans for life.
AUTOMATED GUEST TAGS
Recognize regulars at a glance
Create rules to automatically tag your most frequent guests and biggest spenders to grab every opportunity to provide personalized hospitality.
“I want to be able to tell guests, ‘We appreciate you and the relationship you’ve cultivated with our team’. Offering them access to tables normally unavailable online would be a great way to acknowledge that relationship while improving our efficiency in the office.”
Caitlin Donahue, GM
The Progress, San Francisco CA“I want to be able to tell guests, ‘We appreciate you and the relationship you’ve cultivated with our team’. Offering them access to tables normally unavailable online would be a great way to acknowledge that relationship while improving our efficiency in the office.”
Caitlin Donahue, GM
The Progress, San Francisco CA
Next up: maximize shifts with 3 new features for even smoother operations
FLOOR PLAN ON THE IPHONE
Ultimate restaurant management app
Keep on top of the dining room, team, and guests on the go. View the floor plan, seat a VIP, and more from your iPhone wherever you are.
TURN TIMES BY TIME PERIOD
Get more precise with turn times
Adjust turn-times within a single shift to maximize seatings, eliminate lulls, and drive more revenue.
BOOKING DEPOSITS
Get guests, not ghosts
Encourage guests to honor their reservations and cut down on no-shows with a customizable deposit policy that works for you and them.
Next up: maximize shifts with 3 new features for even smoother operations
FLOOR PLAN ON THE IPHONE
Ultimate restaurant management app
Keep on top of the dining room, team, and guests on the go. View the floor plan, seat a VIP, and more from your iPhone wherever you are.
TURN TIMES BY TIME PERIOD
Get more precise with turn times
Adjust turn-times within a single shift to maximize seatings, eliminate lulls, and drive more revenue.
BOOKING DEPOSITS
Get guests, not ghosts
Encourage guests to honor their reservations and cut down on no-shows with a customizable deposit policy that works for you and them.
“Generally speaking, early diners for dinner and brunch dine faster than guests that come at the peak hours. Having different turn times for different parts of the shift enhances our ability to keep the restaurant full earlier and longer.”
Dawn Vileno, Managing Partner VP
Farmers Restaurant Group, Washington, D.C.“Generally speaking, early diners for dinner and brunch dine faster than guests that come at the peak hours. Having different turn times for different parts of the shift enhances our ability to keep the restaurant full earlier and longer.”
Dawn Vileno, Managing Partner VP
Farmers Restaurant Group, Washington, D.C.
The kitchen is still open—6 more features to feast on
Affiliated-restaurants in your booking widget
Your reservations widget now surfaces availability to guests at your affiliated restaurants nearby.
Group guest profile merge
Restaurant groups, get more accurate info at your fingertips when you merge duplicate profiles into one complete guest view.
Remove guest profiles
Make the guest database more useful by removing irrelevant and out-of-date guest profiles.
New availability types
Specify how tables should be used and who gets access to them when.
Consistent guest intel
View relationship management notes now in both FOH Guestbook Web and FOH Booking Flow Web so you have a consistent view of your guest.
More POS integrations
Connect spend, guest info, and reservations at no additional cost with new integrations with Agilysys InfoGenesis and Square.
The kitchen is still open—6 more features to feast on
Affiliated-restaurants in your booking widget
Your reservations widget now surfaces availability to guests at your affiliated restaurants nearby.
Group guest profile merge
Restaurant groups, get more accurate info at your fingertips when you merge duplicate profiles into one complete guest view.
Remove guest profiles
Make the guest database more useful by removing irrelevant and out-of-date guest profiles.
New availability types
Specify how tables should be used and who gets access to them when.
Consistent guest intel
View relationship management notes now in both FOH Guestbook Web and FOH Booking Flow Web so you have a consistent view of your guest.
More POS integrations
Connect spend, guest info, and reservations at no additional cost with new integrations with Agilysys InfoGenesis and Square.
Catch up on all the Feature Drops
Get ready to see what OpenTable can do for your restaurant
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