Academy

Accademia

Akademie

OpenTable Academy

Académie

アカデミー

Academia

Academy

Accademia

Akademie

OpenTable Academy

Académie

アカデミー

Academia

Become an OpenTable Pro by leveling up from our Beginner to Intermediate to Advanced certifications and increase your restaurant’s operational efficiencies.

beginner-training-program

Beginner Training Program

A restaurant host is often the first interaction a guest will have when entering your establishment and quite likely the closing interaction as they depart. OpenTable provides you with a tool to manage the nuances of guest interactions so you can focus your attention on creating an inviting and consistent guest experience.

Complete the Beginner Training Program to learn about:

  • Seating walk-in guests or placing them on a waitlist.
  • Taking reservations over the phone.
  • Seating guests with online reservations.
  • Notifying guests of table availability.
  • Assigning tables by server section.
  • Providing great customer service.
intermediate-training-program

Intermediate Training Program

A manager handles the day-to-day operation of their restaurant. You may be one of the many leaders whose focus is to make real-time decisions for the benefit of your guests and staff. Regardless of your title, you are empowered to respond quickly and efficiently to the needs of the restaurant. The Intermediate Training Program focuses on providing you with a clear lens as to the pace and flow of your restaurant.

Complete the Intermediate Training Program to learn about:

  • Coordinating “Front of House” and “Back of House” pacing.
  • Managing the floor and the overall flow of the restaurant.
  • Responding to real-time adjustments.
  • Organizing and managing shifts.
  • Communicating changes to staff and guests.
  • Championing the restaurant’s brand.
advanced-training-program

Advanced Training Program

As an owner, you may be the one responsible for all aspects of your restaurant. Aside from keeping the place running, you oversee the overall strategy, profitability, and reputation of your business. You need a marketing engine that helps you adapt quickly to the changing demands of your industry and guests.

Complete the Advanced Training Program to learn about:

  • Practicing administrative oversight.
  • Analyzing POS data.
  • Enhance profitability via Marketing Campaigns.
  • Overseeing special events and seasonal promotions.
  • Curate customer loyalty.
  • Create memorable and lasting relationships.

Quick reference