Restaurant World

Scams targeting the hospitality industry are on the rise – here’s how to protect yourself


There’s been an increase in social engineering scams across the hospitality industry worldwide. These scams vary, but typically involve bad actors looking for ways to access restaurants’ passwords and/or sensitive information to gain access to their accounts.

Watch out for:

  • Calls claiming to be from a trusted source asking for login details or passwords. Please know and tell your staff: OpenTable will NEVER ask for your password.
  • Anyone trying to scare you – scammers might say there’s a problem that you need to fix right away, and use urgency to trick you into sharing information.

If a restaurant shares their password, scammers gain access to their books and diner details – including phone numbers and email addresses – which they then can use to contact guests to get their credit card information.

Restaurants must be vigilant when it comes to protecting personal information. Here’s how to protect your restaurant.

Learn more about common phishing scams

Follow these tips

Don’t share your password or other sensitive information

OpenTable will never ask for 
your password.

Implement two-factor authentication (2FA) now

It’s an extra layer of security that takes a couple minutes to set up, find instructions here.

Use reminders

Add a post-it note on the host desk near the computer or phone to remind staff to never share passwords.

Be vigilant with 
sensitive information

Reach out to us at any time if you need support.

Share this video with your staff

Take these actions if you receive a suspicious call or email

Data security is of the utmost importance to OpenTable, and our teams are committed to protecting restaurants and your diners. If you suspect you’ve been phished take these actions:

  • Hang up and call back your OpenTable rep directly
  • Don’t click any email links or download attachments
  • Change your password immediately and enable 2FA
  • Report it to