There’s been an increase in social engineering scams across the hospitality industry worldwide. These scams vary, but typically involve bad actors looking for ways to access restaurants’ passwords and/or sensitive information to gain access to their accounts.
Watch out for:
If a restaurant shares their password, scammers gain access to their books and diner details – including phone numbers and email addresses – which they then can use to contact guests to get their credit card information.
Restaurants must be vigilant when it comes to protecting personal information. Here’s how to protect your restaurant.
OpenTable will never ask for your password.
It’s an extra layer of security that takes a couple minutes to set up, find instructions here.
Add a post-it note on the host desk near the computer or phone to remind staff to never share passwords.
Reach out to us at any time if you need support.
Data security is of the utmost importance to OpenTable, and our teams are committed to protecting restaurants and your diners. If you suspect you’ve been phished take these actions: