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Alexandra Jones

Alexandra Jones is a food writer and author based in Philadelphia. She celebrates and critiques the world of artisan cheese and dairy in her newsletter Milkfed.
Posts by Alexandra Jones
How to hire the best staff for your restaurant

How to hire the best staff for your restaurant

Learn how to hire great restaurant workers, with tips on developing a hiring strategy, recruiting, interviewing, and attracting diverse candidates.
A restaurant guest tracks points earned from her latest purchase on a next-gen loyalty app

Understanding next generation loyalty for restaurants in 2023

Learn what people mean when they discuss next gen loyalty for restaurants and how you can put data, technology, and personalized hospitality to work.
Loyalty rewards programs in action: A server puts a full plate down before a happy and excited guest

Get inspired with 8 examples of restaurant loyalty programs

Learn about different types of loyalty rewards programs, with creative examples for restaurants, cafes, bars, and restaurant groups.
Restaurant branding drew three friends to their favorite spot to enjoy a night out

Restaurant branding strategies to win guest loyalty

Learn how to create or evolve your restaurant brand to create a connection with customers and build guest loyalty with these tips.
A server brings guests seated in a restaurant a round of drinks

What is a loyalty program, and how can it work for your restaurant?

Learn about the different types of customer loyalty programs restaurants use to reward regulars. Find out how loyalty programs attract new guests and make them loyal for life.
Restaurants workers happily collaborating over the stove in a professional kitchen

How to teach empathy to restaurant teams for better hospitality

Learn how teaching empathy in your restaurant can create a more positive work culture, make guests happier, and boost revenues with our guide.
Image depicts a service worker talking to two guests

How to handle restaurant complaints and turn them into hospitality wins

Learn how to deal with common complaints from restaurant guests with our step-by-step guide, including solutions and sample responses.
Hospitality trends in action: A customer pays at the table thanks to a handheld POS and digital ordering.

Hospitality trends restaurants should know in 2023

Get up to speed on hospitality trends, including restaurant tech, sustainability, guest preferences, and more in our guide.
Restaurant service in action: A server brings a table of happy guests their order from the kitchen.

Restaurant service: What it takes to knock it out of the park in 2023

Elevate your restaurant service game with these tips. Discover how to create a memorable dining experience that keeps guests coming back for more.