Reach guests wherever they are with direct messaging

Communicate one-on-one with guests before they step into your restaurant.

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Stay in touch with guests on-the-go

Build stronger connections that keep guests coming back

  • Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind
  • Reach guests right in OpenTable, with reminder notifications also sent via email and/or app push notifications

Centrally manage all direct messages in OpenTable

Prepare for the shift, prevent cancellations and no-shows

  • Easily manage all exchanges with a dedicated messaging inbox and clear notifications, so you never miss an opportunity to connect directly, even during busy times when a phone call just isn’t possible
  • Use message statuses to differentiate between new, in progress, or complete conversations, and give your team visibility

Get started with direct messaging


Stay connected with direct messaging
Easily stay in touch with guests wherever they are to build strong connections they’ll come back for


Manage all conversations centrally in OpenTable
Use a dedicated inbox, message statusing, and clear notifications to view all direct messages, even across your team

Get started with Direct Messaging

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