Stay in touch with guests on-the-go
Build stronger connections that keep guests coming back
- Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind.
- Reach guests right in OpenTable, with reminder notifications also sent to guests via email and/or app push notifications.
One easy place for all of your messages
Prepare for shifts, track cancellations, and prevent no-shows
- Centrally manage all messages with a dedicated inbox and clear notifications so you can always connect directly with guests, even during times when a phone call isn’t possible
- Manage from anywhere, with access to Direct Messaging on Web and iPad, so your front and back of house teams can stay connected with guests.
- Keep your team organized with message statuses to differentiate between new, in progress, or complete conversations. /li>
Get started with direct messaging
Stay connected with direct messaging
Easily stay in touch with guests wherever they are to build strong connections they’ll come back for
Manage all conversations centrally in OpenTable
Use a dedicated inbox, message statusing, and clear notifications to view all direct messages, even across your team