YaYa’s maximizes capacity and saves time with innovative tools

Controlling the pace with turn and flow controls

At McEwen’s Memphis, lunch and dinner shifts look very different. That’s why OpenTable’s flexible and intuitive system is so essential. The ability to easily customize settings gives the team greater control over their availability and makes everyone’s jobs easier.

The philosophy at YaYa’s is simple: guests come first. Establishing the right pace in the dining room is crucial to ensuring every diner has an exceptional experience. The competitor’s system fell short, lacking the control and ease of use they needed to keep shifts running smoothly. “Without a controlled pace, turn times can lag, and chaos can ensue,” says Dennis.

Today, the team uses OpenTable’s turn and flow controls, expertly adjusting inventory to fit in more covers and maximize capacity without compromising service quality. With a clear view of inventory and cover trends—and powerful tools to control pacing—they’ve been able to eliminate overbookings and achieve balance in the dining room.

“OpenTable allows us to easily manage the flow of our dining room, creating a very structured environment for seating, serving, and clearing,” says Dennis. “That helps us increase table turns and creates synergy amongst the staff.”

Gaining more than an hour back each day

Efficient planning is crucial to delivering an exceptional guest experience. “Just getting more people in the door isn’t always great if you’re not doing it well,” says Dennis. “That’s where the efficiency gained from an intuitive system like OpenTable comes into play.”

Dennis estimates his team saves up to an hour and a half daily using OpenTable’s user-friendly tools. With less time spent planning shifts and managing reservations, the team can focus on delivering the top-notch hospitality they’re known for.