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How Little Betty Steak Bar boosts revenue by choosing OpenTable

Hear from Revival Restaurant Group CEO Jamey Shirah on how his team uses OpenTable tools and data to craft guest experiences that keep people coming back.

How Little Betty Steak Bar boosts revenue by choosing OpenTable

Hear from Revival Restaurant Group CEO Jamey Shirah on how his team uses OpenTable tools and data to craft guest experiences that keep people coming back.

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When Jamey Shirah, CEO of Revival Restaurant Group, and his brother dreamed up Little Betty Steak Bar, their goal was simple: create a spot they’d be excited to dine at. They quickly realized the key to making that dream a reality was putting their team first. After all, happy employees mean happy guests—and happy guests lead to growing revenue.

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TYPE OF RESTAURANT

Individual

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LOCATION

Mountain Brook, AL

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YEAR FOUNDED

2023

From day one, they focused on building a culture that excited employees and set them up for success. Higher wages, vacation time, mandatory days off, and more all set Little Betty apart from the start. There was just one missing piece: a restaurant management platform that could streamline operations and empower their team to deliver consistently exceptional service to guests.

We recently caught up with Jamey to hear how they filled that gap.

Choosing a tech partner trusted by industry leaders and staff

When it was time to choose the tech that would power their business, Jamey looked to the restaurants he admired—and it became clear that OpenTable was the way to go. “I chose OpenTable because the restaurants I respect most in the industry are using it,” Jamey says. “Plus, we asked our FOH managers, and it was unanimous—OpenTable was the clear favorite.”

By choosing a platform that their staff trusted and found easy to use, Little Betty ensured their team could work efficiently and focus on what matters most: delivering great service. “OpenTable goes beyond just reservations. It helps us manage our entire business, from marketing to operations,” he says. “Its ease of use and functionality are far better than any other platform.”

“I chose OpenTable because the restaurants I respect most in the industry are using it.”

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Jamey Shirah,
CEO of Revival Restaurant Group
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Empowering staff with guest insights

For the Little Betty team, delivering personalized guest experiences is the name of the game, and OpenTable helps make that happen. Servers are constantly updating their guestbook with new details—whether it’s a favorite wine or a special occasion—so the staff is always one step ahead. They know who’s coming in, what they’ve ordered in the past, and their preferences, which helps staff tailor the experience so every guest feels like a regular.

It’s like a cheat sheet for the staff. “I may not have been your server last time, but I know how you like your steak,” Jamey explains. This level of personalization not only delights guests but also helps the team eliminate inefficiencies that can slow down service.

Maximizing revenue, one table at a time

Streamlining operations and enhancing guest experiences are essential to boosting revenue at Little Betty. With OpenTable, the team can adjust bookings on the fly to avoid bottlenecks and use advanced floor management tools to track guests’ progress through multi-course meals. This allows the staff to anticipate guest needs, delivering the right touches at the right time.

Jamey says that this attention to detail even extends to upselling. With guest preferences at their fingertips, the sommelier can suggest tailored wine upgrades—making recommendations that feel personal, not pushy. It’s all about creating memorable moments that drive repeat visits—and the sales speak for themselves.

Additionally, having access to detailed data, from turn times and cover trends to guest frequency reports, means that Jamey’s team can make smart decisions that keep service flowing and revenue growing.

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What’s next

With a new marketing director on board, Jamey is eager to tap into OpenTable’s automated email campaigns next. Seamless integration with Mailchimp means these set-it-and-forget-it campaigns—like “We miss you” or special occasions—will help Little Betty stay top of mind with guests and drive repeat visits.

Little Betty is proof that when you prioritize your team and give them tools that make their jobs easier, success naturally follows. By choosing OpenTable, Jamey and his team aren’t just delivering great meals—they’re building a culture where staff can thrive, guests feel valued, and the business continues to grow.

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