Puffer Malarkey Collective drives revenue on holidays with family-style takeout

How an upscale restaurant group shifted to offer memorable takeout options at scale

Download the story

Type of restaurant:
Restaurant group

Locations:
6 locations in
Southern California

Year founded:
2016

250

Average number of takeout
order pickups per holiday,
ordered on OpenTable and
through the restaurant

40%

Estimated number of diners
that are new from holiday takeout

3 weeks

Days in advance diners started
placing orders before a holiday

Puffer Malarkey Collective, an upscale restaurant group from celebrated chef Brian Malarkey, never dabbled in takeout—at least not until the COVID pandemic. Without a clear timeline of when they would be open for dine-in service, its restaurants Herb & Wood and Herb & Sea shifted to takeout. Offering takeout meals for the holidays helped keep some staff employed, drive revenue, and pay rent for the restaurant group. With OpenTable takeout, they drive revenue and see an average of 250 takeout order pickups per holiday or event, ordered on OpenTable and through the restaurant.

Ramping up holiday takeout meals

When local regulations due to the pandemic kept restaurants closed for dine-in service for the winter holidays, Herb & Wood and Herb & Sea shifted gears to offer special holiday takeout meals via OpenTable takeout.

Lauren Winget, director of marketing at Puffer Malarkey Collective, says takeout on OpenTable is easy to use and they can organize their menus the way they want. “When the holiday rolled around, we chose OpenTable takeout because we can feature our special menus for holidays up front and we have the personal touch and support system of our account manager,” she says.

Creating memorable takeout experiences at scale

For Herb & Wood and Herb & Sea, offering takeout on OpenTable was a natural extension of their dine-in experience: they could manage all offerings on one platform both their staff and their guests are familiar with.

The restaurants focused on family-style meals for the holidays to bring their restaurant ethos to life. “We have our chef, Brian Malarkey, and we want this meal to feel like an extension of him,” Winget says. “If he popped into your home, what would he cook you for dinner?”

Additionally, family meals offer operational benefits—they’re easier to prep and the team can more accurately plan for food costs and staff needs. With family meal takeout offerings, about 10 staff members prepare the food and run operations, compared with the more than 150 staff members required for dine-in service. The meals also require less time to put together and pack up and therefore bring in greater revenue.

Expanding the offerings today and beyond

Winget attributes the success of their holiday takeout to the reputation of their restaurant and chef, as well as the reach to diners on OpenTable. With takeout on the OpenTable network, Herb & Wood and Herb & Sea are able to elevate their takeout menu and reach new diners. Winget estimates that 40% of orders are from first-time diners looking for holiday or event-specific takeout.

Moving forward, the team is expanding to offer new and chef-driven experiences, partnering with local florist Native Poppy, and leveling up what they’ve already done. They’ll also keep add-ons coming, such as caviar, pork belly appetizers, baking at-home experiences, and a pop-up wine shop.

“For Thanksgiving 2021, I see us doing a takeout meal alongside our dine-in, same with Christmas Eve and New Year’s Eve. Consumers’ habits have changed and we still want to provide for people who aren’t comfortable venturing out yet.”

“When the holiday rolled around, we chose OpenTable takeout because we can feature our special menus for holidays up front and we have the personal touch and support system of our account manager.”

Lauren Winget, Director of Marketing
Puffer Malarkey Collective, Southern California

Welcome to our community. How can we help?

black bell
No subscription fees through March 31, 2021
Sign up by choosing from three plans designed to fit the needs of every location: Basic, Core, and Pro.

black icon
No cover fees through March 31, 2021
We’re here to help, so rest assured that there are no termination fees in the unfortunate event you go out of business prior to the end of 2021.

*Subscription and cover fees resume on April 1, 2021. Waived subscription fees includes Private Dining. Covers discount excludes promoted inventory campaigns. Pricing details may differ based on country or region.

Zero fees when you join us today

Our Open Door program is here to help you get back on your feet.

Fill out the form below to contact our sales team, and to receive email marketing communications from OpenTable about news, events, promotions, and monthly newsletters. You can unsubscribe from OpenTable emails at any time.