How to Enhance Your Restaurant’s Customer Engagement

Learn about Optimizing Customer Engagement

In this on-demand webinar, OpenTable and Toast share ways to improve your customer engagement strategy by leveraging your restaurant’s data and incorporating new hands-on tactics. A recent study suggests that 66% of US consumers will spend more money if they’re loyal to your business*. From email marketing to front-of-house hospitality, you’ll learn tips to keep diners coming back again and again.

In this webinar, you’ll learn:

• Customer retention best practices
• Tips for developing a customer relationship management [CRM] strategy in your restaurant via email marketing, revitalized hospitality, and more!
• Ways to personalize hospitality based on spend data and visit data
• How guest notes and tags in OpenTable can be used to fuel hospitality
• About Toast’s handheld POS product and how it allows you to spend more time at the table

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*Source: Seeing Beyond the Loyalty Illusion, by Wollan, Davis, de Angelis, and Quiring. Accenture, 2017.