OPENTABLE + TOAST WEBINAR

How to Enhance Your Restaurant’s Customer Engagement

Watch the Webinar On-Demand Now

Learn about Optimizing Customer Engagement

In this on-demand webinar, OpenTable and Toast share ways to improve your customer engagement strategy by leveraging your restaurant’s data and incorporating new hands-on tactics. A recent study suggests that 66% of US consumers will spend more money if they’re loyal to your business*. From email marketing to front-of-house hospitality, you’ll learn tips to keep diners coming back again and again.

In this webinar, you’ll learn:

Customer retention best practices
Tips for developing a customer relationship management [CRM] strategy in your restaurant via email marketing, revitalized hospitality, and more!
Ways to personalize hospitality based on spend data and visit data
How guest notes and tags in OpenTable can be used to fuel hospitality
About Toast’s handheld POS product and how it allows you to spend more time at the table

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*Source: Seeing Beyond the Loyalty Illusion, by Wollan, Davis, de Angelis, and Quiring. Accenture, 2017.

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