Bring guests back with automated marketing tools
Trigger automated email campaigns based on guest preferences and measure ROI with robust campaign performance tracking. Integrate email service providers like Emma and MailChimp to easily sync email addresses, create targeted lists, and review campaign performance.
Reply to more reviews in less time
Save time responding to guests with help from generative AI technology. Assisted review responses provide personalized replies to guest reviews that you can edit.
Learn from guest feedback
Review staff scorecards to see each server’s performance with immediate feedback, covers, and check averages—and find room for improvement.
Make dining more personal with timely guest insights
Detailed pre-shift reports and 360 guest profiles include guest photos, spend data, social media integration, and more—making it easier to deliver tailored hospitality.
Get comprehensive guest insights automatically
Set rules to auto-tag your most frequent guests and biggest spenders so you can grab every opportunity to wow them before, during, and after their meal.
“We can see what they’ve ordered in the past and really tailor that experience for what the guest likes, what their regular orders are, and special occasions. It’s all right there in that snapshot on the pre-shift report.”
Caroline Skinner, Chief Operating Officer
Tupelo Honey, Asheville, NC
Reach guests faster to help reduce no-shows
Send customizable reservation reminders via text to help reduce no-shows, increase diner engagement, and showcase your unique brand.
Get 24/7 restaurant support with wait times under two minutes
Whether you want to strategize ahead of a special day, have questions about our latest features, or need support in a pinch, the OpenTable team is here to help whenever you need it.
