This year’s Welcome Conference in New York City took place Monday, June 3, 2019. Hundreds of hospitality professionals joined hosts Will Guidara, Anthony Rudolf, and Brian Canlis to share a day of chock full of insights and storytelling from a range of speakers, including Simon Sinek, Alpana Singh, Seth Godin, and Rick Bayless. Below are a few of our favorite soundbites from several sessions.
“It’s not the value of the coin, it’s the warmth between the hands exchanging it.” – Gary Obligacion
As General Manager of the Post Ranch Inn, a resort in Big Sur, California, Obligacion is one of the most experienced and respected dining room professionals in the country. Though he operates in the luxury world, he doesn’t let high price tags define his work. True hospitality is about caring and connection, he said, rather than a transaction.
“All of you in hospitality are parents to the public.” – Wendy Mogel
Restaurant operators often treat staff and customers like family – and some even like kids. A clinical psychologist who specializes in relationships between parents and children, Mogel believes kids need safe spaces to grow and evolve. Keep your role of authority in mind when dealing with an unruly guest, and channel your inner mom.
“Where you work must give you a reason to come to work.” – Simon Sinek
Every business needs a truly just cause, beyond making money. Simon Sinek, a self-described “unshakable optimist,” is the author of the book Start With Why and TED Talk with the same title (the third most popular of all time). He argued that the most innovative and influential organizations are the ones with a strong why behind them – a mission that people believe in. What’s yours?
“Keep your [restaurant] hours plus 10 minutes, not minus 20.” – Gabrielle Hamilton
After experiencing inhospitality at a D.C. restaurant that had closed early, Hamilton advised all restaurateurs to show some flexibility. As chef/owner behind New York City’s Prune, she’s built a space that’s intimate, comfortable, and exceptional all at once. Humanity comes first. [Read more…]