Open Door
OpenTable
2 min read
Open Door
OpenTable
2 min read
*Updated September 2020: Our Open Door program in the U.S., Canada, Mexico and Latin America has been extended through March 31, 2021, so you can rebuild and reopen safely with us. Learn more below.
The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of work. OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. That’s why we’re excited to announce two new initiatives to help restaurants successfully reopen their businesses.
OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. During the crisis, we have:
As we emerge from the crisis, restaurant needs will change as government restrictions and safety recommendations evolve. Locations that have never taken reservations may find themselves looking for ways to manage capacity. Others may need to adjust their floor plans to accommodate social distancing.
OpenTable makes it easy for restaurants to adapt to both situations. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. Finally, our digital marketing solutions let restaurants increase their exposure and smooth demand when they need it most.
These advanced features are now paired with discounted pricing to reduce the reopening costs of our customers and to encourage new restaurants to join OpenTable. Beginning in May, restaurants that sign up for our “Open Door” pricing program will enjoy:
Restaurants interested in the Open Door Program can receive follow-up information and first-access to participate here.
“We’re keen to do our part to bring back the restaurants we love,” said Andrea Johnston, COO of OpenTable. “We’re also eager to welcome more locations to OpenTable’s nearly 50,000-strong restaurant community. Finally, I strongly encourage everyone across the industry to ease financial terms where possible, including landlords, taxing authorities, and point-of-sale vendors.”
For help reopening your restaurant or to join the OpenTable platform, please visit support.opentable.com.
*Restaurants must subscribe to an annual OpenTable plan through 2021 to take advantage of this offer. Subscription and cover fees resume on April 1, 2021. Waived subscription fees includes Private Dining. Covers discount excludes promoted inventory campaigns. Pricing details may differ based on country or region.
24/7 bookability for guests through your digital properties, OpenTable, and our 300+ affiliate partners.
Individual guest profiles with tagged diner preferences and notes.
Individual, customizable tool for restaurants to manage their presence on OpenTable, enabling diners to book and learn vital information (location, menu, photos) about your restaurant.
Gain visibility for your restaurant with digital advertising in front of our diner network of millions.
Aggregate, manage and analyze your reviews in one place across the most popular review sites and custom post-dining surveys.
Make custom surveys available to your guests and get direct feedback about their experience to take action on with your team.
Accept online orders and pay at the table as well as for takeout and delivery.
Automatically generate robust, individual guest profiles to better understand preferences and meet their needs.
Get an objective, holistic view of each server’s overall performance in terms feedback, cover, and check averages.
Get in touch and stay in touch with guests about their visit from one central place the whole team can consult.
Aggregate, manage and analyze your reviews across the most popular review sites in one place and create custom post-dining surveys.
A network cover is a cover in a reservation booked through the OpenTable website or app. Each seated guest in a party is a cover, so a party of four is four covers. With OpenTable, you get access to a network of millions and only pay for seated diners, never for no-shows or cancellations.
Offer waitlist in-house or online, and easily manage the door with wait quote suggestions and table-ready texting.
Identify and recognize guests according to their behavior and preferences, from average spend to most ordered items.
Trigger automated emails based on guest visit preferences and measure your ROI with campaign performance tracking.
Connect your POS with OpenTable so you can keep track of revenue, get order insights, and enable auto-table statusing to speed up turn times and seat more guests.
Offer, manage, and sell a full range of customized dining experiences, like tastings, classes, and special menus, all in one place.
Snag last-minute bookings and avoid double or overbooking with reservation inventory that is always up-to-date and available.
Custom tailored for your restaurant, robust inventory settings help you maximize your books and control the flow of your dining room.
Maximize seatings and streamline service with smart table assignments and server section management.